First, the quick fixes
Most "not working" issues are a 30-second settings fix. Check these before anything else:
A Flylo eSIM needs a carrier-unlocked phone. Confirm with your original carrier if unsure.
For the Flylo eSIM line, turn data roaming ON in settings. This is normal and doesn't incur extra charges.
Make sure the Flylo line is set as your mobile-data line in settings.
Still stuck? We'll make it right
If the steps above don't get you online, contact us with your order email and we'll either fix it or process a refund. We don't want you paying for data you can't use.
FAQs
Can I get a refund if my eSIM doesn't work?
Yes. If we can't get you connected, you're entitled to a refund. Most issues are a quick settings fix, so start with the troubleshooting steps below — but if they don't help, contact us and we'll sort a refund.
My eSIM won't activate — what should I do first?
Check that (1) your phone is carrier-unlocked, (2) data roaming is ON for the Flylo eSIM line, and (3) the Flylo eSIM is selected for mobile data in settings. These three fix the large majority of activation issues.
How long do refunds take?
Once approved, refunds are issued to your original payment method, typically within a few business days depending on your bank or card provider.
What if I bought the wrong plan?
Contact us before you've used the data and we'll help you swap to the right plan or refund the unused eSIM.